Cancellation and returns:

We will be happy to cancel any orders that have not been dispatched,  and if you feel that your order is not to your liking for any reason please return the goods in the original condition and packaging for a full refund to:
Taylors of Biggar
129 High Street
Biggar
ML12 6DL

You do not have to give any reason for canceling your order, however a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel you must return the goods to us at your own expense, you must ensure that the goods are returned to us adequately packaged and in the same condition that they were delivered to you.

This cancellation policy does not affect your legal rights- for example, if the goods are faulty or misdescribed.

Faulty Goods:

If there is a fault or a problem with your order, please contact us. We will replace or reimburse your money where the goods are returned to us and found to be faulty or not as specified in your original order. We will deal with the matter in accordance with your legal rights.

Please contact us by phone +44 (0)1899 220139, or email shop@conesandcandies.co.uk or by writing to:
Taylors of Biggar
129 High Street
Biggar
ML12 6DL

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Delivery:

Goods will be dispatched as soon as we have them ready to go, usually within 1 to 2 days  of receiving your order so you will have your order within 5 working days of ordering.

If goods are lost or damaged in transit please contact me as soon as possible so that we can attempt to trace the goods or to be able to make a claim against the carrier.